Landing Bigger Clients - with UserGems' Christian Kletzl
Summary
This week on How To Win: Christian Kletzl of UserGems, champion tracking software for sales. You'll hear the process they went through to find the product their clients were willing to pay for, how they make themselves appear bigger than they are, and more.
Key Points
00:30 - Appearing larger by using ads, content, LinkedIn, conferences
01:00 - Pivoting multiple times before finding product-market fit
01:30 - First customer paying $50k, taking 3 months to get second
02:15 - Becoming workflow company based on customer feedback
03:00 - Enabling workflows with routing, notifications, messaging
04:15 - Going sales-led to getting feedback and sales quickly
05:00 - Moving upmarket for better economics
06:30 - Creating more value like selling furniture over lumber
07:30 - Getting Salesforce access to enabling workflows
09:00 - Pushing workflow steps to driving success
12:00 - Workflow products having better retention
13:30 - Hitting $1M revenue in 12-18 months
14:15 - Clipboard Health pivoting successfully
16:00 - Testing crazy versions when growth stalling
19:00 - Appearing bigger through LinkedIn, ads, case studies
22:15 - Focusing on use case despite competitors
23:45 - Building moat with brand recognition and revenue impact
25:15 - Saying no to unfit customers
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